Privacy policy
This Privacy Policy describes how TongBo Pet (the "Website," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our services, make purchases from tongbopet.com (the "Website"), or otherwise communicate with us regarding the Website (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether a customer, Website visitor, or other individual whose information is collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our website and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly to us through our Services may include:
Contact information, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support messages, including messages you choose to include when you communicate with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide us with certain information about yourself directly. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your internet connection, your IP address, and other information about your interactions with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our website and Services, such as Shopify.
Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your order, and provide you with the products or services you requested, thereby fulfilling our contract with you. When you visit our websites, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies).
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section "Third-Party Websites and Links" below.
How We Use Your Personal Information
Provide products and services. We use your personal information to provide you with services and to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipments, facilitating any returns and exchanges, and other features and functionality related to your account. We may also enhance your shopping experience by having Shopify connect your account with other Shopify services you may choose to use. In such cases, Shopify will process your information in the manner described in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for our products or services to you. This may include using your personal information to better customize our services and advertising on our website and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Service and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
Communication with You and Service Improvement. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to respond to you, provide you with effective service, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use from Shopify to power our store, please see https://www.shopify.com/legal/cookies. We use cookies to support and improve our websites and services (including remembering your actions and preferences), perform analytics, and better understand user interactions with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our websites to better customize services, products, and advertising on our websites and other websites.
Most browsers are set to automatically accept cookies, but you can choose to set your browser to delete or reject cookies through your browser controls. Please keep in mind that deleting or blocking cookies may negatively impact your user experience and may cause some Services (including certain features and general functionality) to not function properly or become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract performance, legal purposes, and other reasons governed by this Privacy Policy. These circumstances may include:
With vendors or other third parties who provide services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy policies.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, and with your consent.
With our affiliates or other companies within our corporate group, for our legitimate interest in operating a successful business.
In connection with business transactions such as mergers or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
Third-Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, you should review its privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on those websites. Information you provide in public or semi-public spaces (including information you share on third-party social networking platforms) may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction or restriction on their use by us or the third parties. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed on the Services.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply in specific circumstances. In certain circumstances, we may deny your request as permitted by law.
Right of Access/Information: You have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to Deletion: You have the right to request that we delete the personal information we hold about you.
Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
Right to Portability: Under certain circumstances and certain exceptions, you have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
Right to Restriction of Processing: You have the right to request that we stop or restrict our processing of your personal information.
Withdrawal of Consent: If we rely on consent to process your personal information, you have the right to withdraw that consent.
Appeal: If we refuse to process your request, you have the right to appeal our decision. You can do this by responding directly to our refusal.
Manage Communication Preferences: We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You may exercise these rights at any of the locations indicated on our website, or by contacting us using the contact information provided below.
We will not discriminate against you for exercising these rights. Before responding substantively to your request, we may need to collect information from you to verify your identity, such as your email address or account information. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you authorize them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact information listed below, or to lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information to tongbo.store@gmail.com